1.1 This website, app, platform and any service offered under the name “Swyftx” (“Platform”) is operated and owned by Swyftx Pty Ltd (ACN 623 556 730) and its related entities or body corporates (“us”, “we” and “our”).
1.5 Access to and use of this Platform is subject to you being:
(a) At least 18 years old and having the legal capacity to enter into a binding contract; and
(b) If representing an entity, then disclosing all information to us as necessary and indicated in the Platform.
Accordingly, by using the Platform and/or accepting any Services, you warrant the above to us. If the above conditions are not satisfied, please cease using the Platform immediately.
Administration Fee means an amount equal to 5% of the total Deposits in your account at the time an account closure notice was first issued. This amount remains constant even if the balance of the account is decreased over time.
Affiliate Credit has the meaning ascribed to the term under clause 10.1.
Asset means a Crypto Asset and/or Fiat Asset.
Content means any content whatsoever which you upload to the Platform, including but not limited to any bios, experience, descriptions, reviews, usage data, feedback, comments, chats, media.
Converted Customer has the meaning ascribed to the term under clause 10.1.
Crypto Asset means virtual, electronic or cryptographic currency, including tokens or blockchain assets, as may be added or removed by us from time to time according to our sole discretion.
Consideration means, in relation to a Transaction, the consideration payable and exchanged by each party, whether in the form of Crypto Asset or fiat currency.
Counterpart means other persons who are buying or selling Crypto Assets.
Deposits has the meaning ascribed to the term under clause 9.7.
Fiat Assets means any accepted fiat currency as may be added or removed by us from time to time according to our sole discretion.
Payment Provider means a third-party payment provider, currently being Money Tech Pty Ltd and Promise Pay Pty Ltd.
Platform means this website, app, platform and any service offered under the name “Swyftx”.
Service Fees means our fees for providing the Service, processing Transactions, distributions, conversions, mining Crypto Assets, and any deposit, withdrawal or transfer of any Asset. The Service Fees are posted from time to time on the Platform on
State means Queensland, Australia.
Service means our services of acting as your agent and assisting you in entering into Transactions with Counterparts.
Transaction means a transaction between you and a Counterpart for the sale or purchase of Crypto Assets (whether or not involving Fiat Assets).
Warranties mean any warranties, conditions, terms, representations, statements and promises of whatever nature, whether express or implied.
We, we, us, our means Swyftx Pty Ltd (ACN 623 556 730) and its related entities or body corporates.
User means any user of this Platform whether registered or unregistered.
You, you or your mean anyone who uses this Platform, including any individual or entity that you represent.
3 IMPORTANT NOTICES
3.1 You acknowledge that buying, selling and trading in Crypto Assets or similar digital goods is inherently risky, is not recognised legal tender in Australia and other parts of the world, is unregulated by any central or government authority, and may be subject to extreme price volatility. You warrant that you understand the risks associated with Transactions, the
Service, Fiat Assets, Crypto Assets and any other goods, services or products in connection to this Platform.
3.2 You warrant that you have either obtained legal and/or financial advice in relation to the Service, Fiat Assets, Crypto Assets and any other good, service or product in connection to this Platform.
3.3 Using this Platform, the Service and entering into Transactions does not occur on a regulated exchange. As such, there are no guarantees as to the creditworthiness of the Counterpart.
3.4 We are not a registered exchange and we do not hold an Australian Financial Service Licence or any other similar licence. The Platform is registered with AUSTRAC as a digital currency exchange platform for reporting purposes.
3.5 We do not provide any specific investment advice. Any market recommendations, signals, information provided by and/or distributed by us is general in nature and based solely on the judgment of our personnel or from third-party information providers. These market recommendations may or may not be consistent with the market position or intentions of us, or affiliates, and/or employees.
3.6 If you choose to remove Crypto Assets from our managed wallet service and store your Crypto Assets by your own means, you are solely responsible for maintaining the security and integrity of your own Crypto Assets wallet. You are also solely responsible to manage the security of your computers, devices, software and digital interfaces.
4.1 You may be required to register on the Platform to access certain features of the Platform.
4.3 You will create a username and password. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under this username. You must not share your account credentials with any third party. We do not authorise anyone to use the Platform on your behalf, and we will not be liable for any loss or damage arising from any kind of activity, unauthorised or otherwise, that takes place under your account.
4.4 On registration, we may also ask for any other information which we may deem reasonably necessary to enable you to enjoy the benefits of the Platform. We may require you to provide evidence and documents confirming certain information.
4.5 If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable ground to suspect that such information is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Platform.
4.6 You must not impersonate some other individual, business or company. In case you try to present yourself as another individual or company, your account may be suspended, and legal action may be taken against you.
4.7 You agree not to create an account or use the Platform if you have been previously removed or suspended by us from the Platform. This includes any indirect use or accounts, such as through an entity, associate, affiliate or otherwise.
5 Uploaded Content
5.1 Where the Platform allows you to upload any Content, you:
(a) represent and warrant to us that you have all right, title, interest and authority in the Content;
(c) represent and warrant to us that the use or exploitation of Content will not infringe the rights of any third party (including, but are not limited to, intellectual property rights and privacy rights); and
(d) agree and undertake to us to pay all amounts which become owing to any person (whether by way of royalty or otherwise) as a result of or in connection with your submission of the Content to or via the Platform.
5.2 It is your responsibility to back up any of Content to your own systems. We do not guarantee that the Platform will always be available at all times.
5.3 To the maximum extent permitted by law, you release us and indemnify us from any claim or loss in relation to Content being stored in our servers.
5.4 You agree to us sharing your Content (including any part of the Content which constitutes ‘personal information’ under privacy laws) with other Users to the extent required for you to use the Platform for its intended purpose.
6 Your conduct
6.1 You are responsible for the use of the Platform and for any use of the Platform made using your account. You agree not to access, copy, or otherwise use the Platform including our
6.2 When using the Platform, providing Services or receiving Services, you agree that you will not:
(a) act in a way which is otherwise than courteous and polite to us or any User;
(b) breach any policy displayed on the Platform or any law which may be applicable to the use of the Platform;
(c) result in you or us breaching any law, regulation, rule, code or other legal obligation;
(d) add any content that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, profane, in breach of confidence, in breach of privacy or harassing;
(e) upload Content that contains unsolicited or unauthorised advertising (including junk mail or spam);
(g) interfere with or compromise our Platform’s integrity or decipher any server transmissions;
(h) impose an unreasonably large load on our infrastructure;
(i) upload viruses, worms, or invalid data to the Platform;
(j) collect or retain any personally identifiable information contained in the Platform;
(k) access the Platform by any means other than authorised herein, including virtual private networks which are expressly forbidden;
(l) stalk, harass, bully or harm others; or
(m) impersonate any person or entity.
7 Our role
7.1 You acknowledge and agree that:
(a) you appoint us as your agent to act on your behalf and enter into Transactions with other Counterparts (“Service”).
(b) a Transaction is a separate agreement directly between you and the Counterpart. We are not a party to the Transaction in any way, and its formation will not, under any circumstance, create any relationship of employment, partnership or otherwise between us and you, or us and any User or Counterpart, except as stated in paragraph 7.1(a);
(c) at no point are you ever buying or selling Crypto Assets directly to us, or entering into a Transaction with us. We act solely as your agent in all of your dealings and Transactions on the Platform and other Traders;
(d) in relation to each Transaction, it is you and the Counterpart, not us, who will be solely liable for any Consideration due under the Transaction. We merely act a facilitator and agent for such payment on the Platform and we will not be liable for the Consideration under any circumstance. You agree that you will not pursue any actions, legal or otherwise, against us for any non-payment, and that this provision constitutes a bar to any such actions or proceedings.
7.2 We are not liable in any way for anything which occurs in connection with a Transaction, and accordingly, you provide us with the indemnities and releases in clause 15.
8 Using the Platform
8.1 When you issue commands via the Platform (“Instructions”), you appoint us as your agent to endeavour and provide the Service and enter into Transactions (on the basis of the Instructions) on your behalf. You irrevocably authorise us to do anything necessary on your behalf to give effect to the Instructions or a relevant Transaction, including applying or
deducting any Assets from your account.
8.2 You agree to be exclusively responsible for any Instruction received by us electronically that is identified with your password and username and for any electronic, video, oral and written instruction to us from persons we in our sole judgment, believe are apparently authorised by you. Verification is at our sole discretion and evidence of personal identification may be requested to confirm your identity. In case you fail the verification process, we may terminate your account by sending you an account closure notice. In such case, any deposits held by us in your account will be subject to the refund process specified under clause 9.7 below.
8.3 We may refuse any instructions, or to perform any Transaction, at our sole and absolute discretion. We will not be liable for any failure to identify or enter into a Transaction.
8.4 It is your sole responsibility to ensure to enter correct and accurate instructions, including without limitation any names, addresses, account numbers and amounts.
8.5 All Transactions are final, non-reversible and non-refundable unless we agree otherwise in writing (in our sole discretion).
8.6 In the circumstance where you have received, acquired, or accumulated any Assets due to an error, glitch or loophole, we may take reasonable action, including but not limited to restricting access or deducting the relevant Assets from your account, to recover the Assets from your account. We will notify you if such an error has occurred and it is our right to recover the misappropriated Assets.
8.7 It is your responsibility to check your account and monitor the movement of your Crypto Assets including any pending, lapsed or cancelled through your transaction history and to re-execute any transactions which fail.
8.8 All deposits and withdrawals made are subject to the limits displayed on our Platform. This amount may change from time to time at our sole discretion.
8.9 All payments made in the course of your use of the Platform are made using our Payment Providers. In using the Platform, the Services or when making any payment in relation to your use of the Services or a Transaction, you warrant that you have read, understood and agree to be bound by the Payment Provider terms and conditions which are available on their website.
8.10 You acknowledge that:
(a) Crypto Assets or funds deposited with us in your account are not kept separate from those of other Users in our account;
(b) whilst your account may be stated in AUD, you acknowledge that in reality we may be holding an equivalent amount in USD or any other asset for you instead;
(c) there may be small discrepancies between amounts displayed on the Platform and actual amounts held or transacted. This is usually due to rounding issues and market fluctuations.
8.11 Some Crypto Assets may entitle you to additional entitlements or distributions, including without limitation, dividends, air drops, forks or other Crypto Asset distributions (“Distributions”). Whilst we will make reasonable efforts to support and distribute these Distributions, we do not guarantee or give any Warranties in relation to any such Distribution or support of the Distributions. Further, we are entitled to charge additional
fees in relation to the Distributions.
8.12 In the event that you deposit any Assets with us and subsequently fail any KYC or compliance check, you acknowledge that we are entitled to hold the Crypto Assets for a period of time deemed reasonable by us at our sole discretion, in order for potential claimants to cover forward. If we are satisfied that there are no other claimants to the Asset, we will refund the Asset to you.
9 Service Fees and payments
9.1 In consideration of the Services, you must pay us the Service Fees and any other commission and/or other fees as per the amount displayed on the Platform from time to time.
9.2 We may change the Service Fees and add additional fees or commissions from time to time at our discretion, with 14 days’ notice.
9.3 Payments made over the thresholds and limits stated on the Platform may be held for increased durations (depending on support load) and subject to manual processing fees or charges.
9.4 You acknowledge and agree that where a request for any payment (whether pursuant to a Transaction or as part of the Service Fees) is returned or denied, for whatever reason, by
your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Service Fees.
9.5 The Service Fees are strictly non-refundable unless we determine otherwise, which we may do at our sole discretion and on a case-by-case basis.
9.6 The Service Fees and any other amount due will be automatically debited from any Transaction or otherwise from the Assets held in your account.
9.7 If you fail our account verification process and/or are sent an account closure notice for any reason, then the following process will apply to any request for refund of deposits that you may have made with us (“Deposits”):
(a) you must request your financial institution to contact our financial institutions and subsequent payment processors and initiate a payment investigation or request for reversal of Deposits.
(b) our financial institutions and subsequent payment processors will contact us and take our approval for any refund of Deposits, which approval may be withheld at our discretion and/or subject to our internal control process.
(c) If your financial institution does not contact our financial institutions and subsequent payment processors (and you do not provide us with a satisfactory reason as to why) within a period of 30 days of receiving the account closure notice, your account will be designated as ‘dormant’ in our records and we will be entitled to deduct a monthly fee of Administration Fee from the Deposits held in your account.
10 Affiliate Program
10.1 We may run an affiliate program for the Platform from time to time that will allow you to refer non-Users (“Converted Customer”) to the Platform in exchange for an affiliate credit (“Affiliate Credit”). The Affiliate Credit will be calculated as a percentage of any fee charged by us on payable for every Transaction (but not on any other charges, fees, levies,
10.2 If you accumulate more than $50 in your account as Affiliate Credit, we will automatically transfer the accumulated Affiliate Credit to your designated payment method. We may, at
our discretion, allow you to withdraw your Affiliate Credit where the accumulated balance is less than $50 upon receiving a written request from you, which will be considered on a case by case basis.
10.3 All affiliate programs will be conducted at our sole discretion and may be activated, modified or withdrawn by us without prior notice. If a new affiliate program is introduced:
(a) you will be notified by email about the new affiliate program and our intention to transfer you to the new affiliate program; and
(b) you will be automatically transferred to the new affiliate program unless you notify us otherwise within 14 days of the notice.
10.4 The Affiliate Credits will be earned only in accordance with the terms and conditions of the affiliate program you are enrolled in. This includes any new Affiliate Credits accruing from Converted Customers referred before the transfer to a new program.
10.5 You acknowledge and agree that the Affiliate Credit may vary as a result of any variation in the Service Fees chargeable by us under this Agreement.
11 Intellectual Property Rights
11.1 Except where otherwise indicated or implied by context, we are the sole owners or licensees of all intellectual property comprised in the Platform (including all intellectual
11.2 You acknowledge and agree that the Platform and the content contained therein are protected by copyright, trademarks, service marks, patents, design registrations, and other proprietary rights and laws, and you agree to comply with and maintain all copyright notices and other restrictions on content accessed on or via the Platform.
11.3 You must not do anything which breaches or otherwise interferes with our intellectual property rights or the intellectual property rights of any of its third-party licensors. You may not distribute, reproduce, publish, alter, modify or create derivative works from the Platform content without our prior written permission or the relevant third-party licensor or exploit such contents for commercial benefit.
11.4 You acknowledge and agree that damages may not be an adequate remedy for a breach of this clause 10 and that equitable or injunctive relief may be necessary.
12 Third Party Service Providers
13 Third party links
13.1 The Platform may contain links to (and integrations with) websites that are owned and operated by third parties. This may include other suppliers and service providers who provide goods or services in connection with the Services. We have no control over these external websites, which are governed by terms and conditions and privacy policies
independent of us.
13.2 You acknowledge and agree that when you access a third-party website available via a link contained on the Platform:
(b) we are not liable for the content, accuracy, lawfulness, appropriateness, or any other aspect of that third-party website; and
(c) you acknowledge and agree that to the full extent permitted by applicable law, we will not be liable for any loss or damage suffered by you or any other person as a result of or in connection with your access or use of any third-party website available via a link on the Platform.
14 Disclaimer and limitation of liability
14.1 To the maximum extent permitted by law, we exclude all Warranties whatsoever unless expressly stated, including but not limited to in relation to any use of the Platform, any User or any Services offered.
14.2 You acknowledge that when you use the Platform, enter into a Transactions, and receive Services, you do so entirely at your own risk and relying on your own enquiries and judgement.
14.3 We do not vet, endorse or recommend any particular User, Counterpart, and any rating information displayed (if any) on the platform consists of statements of opinion and not statements of fact or recommendations. We make no Warranties whatsoever in relation to
14.4 Any advice provided on the Platform is of a general nature only.
(a) the supply of the services again; or
(b) the payment of the cost of having the services supplied again.
(a) we exclude all liability for consequential, special, indirect or remote loss, including loss of opportunity or business;
(c) our liability is excluded to the extent that you contributed to the liability;
(d) we exclude all liability for anything you have been aware of for longer than six months and you have not commenced a claim in court. You waive and release us from any such liability or claim; and
(e) our liability is subject to your duty to mitigate your loss.
14.7 We are not responsible for any loss or damage caused, directly or indirectly, by any events, actions or omissions beyond our control including, without limitation, loss or damage resulting, directly or indirectly, from any delays or inaccuracies in the transmission of
orders and/or information due to breakdown or failure of transmission or communication facilities, or electrical power outage.
14.8 We provide the Platform on an “as is” and on an “as available” basis without any Warranties as to continuous, uninterrupted or secure access to the Platform, that its servers are free of computer viruses, bugs or other harmful components, that defects will be corrected, or that you will not have disruption or other difficulties in using the Platform.
14.10 All subclauses of this clause 14 are cumulative to one another.
15 Release and Indemnity
15.1 You agree to release the Released Parties from all Loss or Claims arising out of or in any way connected with any Relevant Matter. You further waive any and all rights and benefits otherwise conferred by any statutory or non-statutory law of any jurisdiction that would purport to limit the scope of a release or waiver.
15.2 You agree to indemnify, defend and hold harmless the Released Parties from any Loss or Claims arising out of or in any way connected with any Relevant Matter.
15.3 In this clause:
(a) Claim means a claim, action, proceeding or demand made against a person concerned, however it arises and whether it is present or future, fixed or unascertained, actual or contingent.
(b) Loss means a damage, loss, cost, expense or liability incurred by the person concerned however arising, including without limitation penalties, fines, and interest and including those which are prospective or contingent and those the amount of which for the time being is not ascertained or ascertainable.
(c) Released Parties means us and our officers, directors, shareholders, agents, employees, consultants, associates affiliates, subsidiaries, sponsors, and other third-party partners.
(d) Relevant Matter means anything in relation to or in connection with:
(i) any Transactions;
(ii) any Services and use of the Platform;
(iii) any User or Counterpart;
(iv) any damage to property, personal injury or death;
(vi) any matter for which we have purported to disclaim liability for under
(vii) any Third Party Service Providers or Payment Provider;
(viii) your use, misuse, or abuse of the Platform; and
(ix) your breach or failure to observe any applicable law, including taxation
16.1 You acknowledge and agree that:
(a) we may terminate your access to the Platform at any time without giving any explanation;
17 Force Majeure
17.1 In this clause, Force Majeure means a circumstance beyond our reasonable control which occurs without our fault or negligence, and includes without limitation an act of God, inevitable accident, storm, flood, fire, earthquake, peril of navigation, strike, lock-out, boycott or other industrial dispute, hostility, war (declared or undeclared), riot, insurrection, act of terrorism, executive or administrative order or act of either general or particular application of a government (whether de jure or de facto) or of any official purporting to act under the authority of such a government, prohibition or restriction by domestic or foreign laws, regulations or policies and quarantine or customs restrictions.
17.2 Any of our obligations to you will be suspended during the time and to the extent that we are prevented from or delayed in complying with that obligation due to a Force Majeure.
17.3 We exclude all liability, loss or claims to the extent that they were caused or contributed to by a Force Majeure.
18.1 All notices must be in writing and must be made through the Platform or by email. You must send all of your email notices through, and we will send all of your email notices to, the email address used for your registered account. All email notices to us must be sent to [email protected], and we will send you all email notices from an email address ending with @swyftx.com.au. Notices are taken to be read on the day they are received, unless they are received after 5 PM or not on a business day in the State, in which case they are deemed to be received on the next business day in the State.