We have seen a recent uptick in reports of Swyftx SMS spoofing, where customers are receiving text messages claiming their account details have been changed or that there are urgent security issues with their account. At the bottom of the message, this will say something like “If this was NOT you, contact [number]” and provide a phone number. This phone number links to a scam group impersonating Swyftx employees.
These scammers are encouraging customers to create new external cryptocurrency wallets or use wallets they provide in order to “secure their funds”. They may instruct you to transfer your existing funds to these wallets. If they provide you with a seed phrase, it is for a wallet within the scammer’s control. Once the funds are sent to this wallet, the funds will be immediately moved out by the scam group.
Swyftx will never ask you to transfer funds to an external wallet or provide you with seed phrases for a “secure” wallet. You should be the only person in control of your seed phrases and private keys.