Stay crypto vigilant

We have seen a recent uptick in reports of Swyftx SMS spoofing, where customers are receiving text messages claiming their account details have been changed or that there are urgent security issues with their account. At the bottom of the message, this will say something like “If this was NOT you, contact [number]” and provide a phone number. This phone number links to a scam group impersonating Swyftx employees.

These scammers are encouraging customers to create new external cryptocurrency wallets or use wallets they provide in order to “secure their funds”. They may instruct you to transfer your existing funds to these wallets. If they provide you with a seed phrase, it is for a wallet within the scammer’s control. Once the funds are sent to this wallet, the funds will be immediately moved out by the scam group.

Swyftx will never ask you to transfer funds to an external wallet or provide you with seed phrases for a “secure” wallet. You should be the only person in control of your seed phrases and private keys.

In the unfortunate event of falling victim to such a scam, you must take immediate action. First, if you still have access to your Swyftx account and suspect it may be compromised, secure it immediately by changing the password and reviewing your security settings [see more here]. If you transfer funds to an external wallet under the guise of an impersonated Swyftx employee, please contact our support team through the chat feature on your Swyftx App or the Swyftx website (Swyftx.com).

We are available to assist you in any way possible towards a resolution, including reporting this scam and lodging a Cyber Crime report.

If you receive an SMS message, email, or unsolicited communication claiming details have been changed on your account or urging immediate action, do not click any links or call any numbers in the message. Instead, independently navigate to the official Swyftx App or website and contact our Live Chat immediately. Do not call a phone number provided to you in an unsolicited message without verifying through an official, independent source (like the Swyftx website). Exercise caution when receiving texts, emails, or phone calls purportedly from Swyftx. If an individual unexpectedly calls you to request sensitive information (like passwords, 2FA codes, seed phrases or to ask you to move funds), ask for the name of the individual and the company they work for, hang up, and reach out to our Live Chat.

These scams typically begin on social media platforms where victims are enticed into starting their cryptocurrency journey through ads or common connections. This will lead them into joining investment group chats on messaging apps such as WhatsApp. These groups will offer to teach people how to trade cryptocurrency, provide investment advice and sometimes set you up with a “mentor” to learn from.

These groups will use incentives to get individuals to participate in investing cryptocurrency, such as credits for trading, gift cards etc. These conversations often start innocently and then lead victims into using specific platforms to trade where they have control over your funds. For example, scammers from platforms such as PTOUNX (https://www.ptounx.com/#/) and JUHBZ (https://www.juhbzz.com/#/) will use the above methods to get new signups and will provide referral codes for the victims to use the platforms.

Scammers may sometimes ask you to transfer funds directly to their bank account from your bank account or send them funds via cryptocurrency from an exchange you already use. Remember that scammers often initially provide genuine information to gain trust before instructing you to invest in the scam.

If you have sent funds to one of the scam investment platforms listed above, you should take immediate action. Unfortunately, these investment platform accounts are completely controlled by these scammers.

Once they become aware that you are looking to withdraw funds from their platform, they will likely block your withdrawals and attempt to get you to deposit further funds to “unlock your account.” While you should continue to attempt to withdraw your funds from the platform, do not deposit any additional funds, as they will likely be lost to the scammers.

Please reach out to our customer service team if you would like us to help you report this scam by lodging a cybercrime report.

Remain cautious of online investment opportunities. WhatsApp is often used as the most common method for scammers to reach out to potential victims.

Report and exit any WhatsApp groups you have been added into without your consent and provide any information you may have on suspicious investment platforms to us via our Live Chat. If you have any questions or concerns, please contact us, and we can assist.

Paid Ads Placement: Be cautious when conducting searches for Swyftx on a search engine, as fake Swyftx sites may be strategically positioned at the top as paid advertisements. Always verify the legitimacy of the link before clicking, ensuring it directs to the official domain, swyftx.com.

Imitating Login Pages: Upon clicking a fraudulent link, you may encounter a login page and live chat function remarkably similar to the authentic Swyftx website. These bad actors even go as far as to use our genuine Support Officers names and pictures to legitimise their website. Scammers exploit this resemblance to compromise your account by capturing the information you input, including sensitive details such as login detail and 2FA codes.

In the unfortunate event of falling prey to such a scam, you must take immediate action. If you inadvertently log into a fake website or notice unauthorised actions on your Swyftx account, promptly contact our support team through the chat feature on your Swyftx app or on the Swyftx website (Swyftx.com). We are here to swiftly assist in restricting and securing your account.

To enhance the security of your Swyftx account and minimise the risk of falling victim to phishing scams, we recommend the following:

• Verify the Source: Only log in through the official website or the authorised app to ensure the legitimacy of the platform.

• Adopt Strong Security Measures: Implement best security practices, including the use of a unique password and activation of 2FA. Remember, Swyftx will never ask for these details from you and should never be provided to a third party.

• Clarify Communications: Exercise caution when receiving texts, emails or phone calls from Swyftx. Ensure you read the messages that are being sent to you carefully as to the actions that are occurring on your account and refrain from divulging any account details or codes over the phone or through chat channels. If an individual calls you to request this information, ask for the name of the individual and the company they work for, hang up, and reach out to our Live Chat to verify this information.

Paid Ads Placement: Be cautious when conducting searches for Swyftx on a search engine, as fake Swyftx sites may be strategically positioned at the top as paid advertisements. Always verify the legitimacy of the link before clicking, ensuring it directs to the official domain, swyftx.com.

Imitation Login Pages: Upon clicking a fraudulent link, you may encounter a login page remarkably similar to the authentic Swyftx website. Scammers exploit this resemblance to compromise your account by capturing the information you input, including sensitive details such as 2FA and SMS codes.

In the unfortunate event of falling prey to such a scam you must take immediate Action. If you inadvertently log into a fake website or notice unauthorised actions on your Swyftx account, promptly contact our support team through the chat feature. We are here to swiftly assist in restricting and securing your account.

To enhance the security of your Swyftx account and minimise the risk of falling victim to phishing scams, we recommend the following:

• Verify the Source: Only log in through the official website or the authorised app to ensure the legitimacy of the platform.

• Adopt Strong Security Measures: Implement best security practices, including the use of a unique password, activation of 2FA, and maintaining a separate email address exclusively for your Swyftx account.

• Clarify Communications: Exercise caution when receiving texts or emails from Swyftx. Read them carefully as to the actions that are occurring on your account and refrain from divulging any account details or codes over the phone or through chat channels.

Picture: These are examples we have identified. Always be vigilant.

You may receive a phone call from an unknown individual or automated system claiming to be Swyftx. Commonly, the purpose of the phone call is to steal your verification information, including requesting two factor authentication codes, login details and personal information.

These cyber attackers will seize control of your Swyftx account, by changing the email address and phone number, and attempt to steal funds. These attackers will attempt to withdraw your funds in cryptocurrency due to its anonymity and difficulty for recovery.

• Do not provide your login details or verification codes to anyone – Swyftx will never ask for this information via phone, email, or SMS.

• If you receive an SMS or email with verification codes when you haven’t been active on your account or initiated the need for these codes, contact our 24/7 Live Chat immediately.

• If an individual calls you to request the above information, ask for the name of the individual and the company they work for, hang up, and reach out to our Live Chat to verify this information.

• Swyftx will never phone you with an automated message, or from an international number.

You may receive an SMS claiming that there is a problem with your account, your account has been frozen, or there has been a login attempt from a new device and asking you to click on a link to rectify the issue. You may also receive a phone call which results in a scammer instructing you to transfer funds to an external wallet out of your control in order to overcome a problem or suspicious login to your account.

Scammers will attempt to steal funds by instructing you to transfer funds to an external wallet, or otherwise obtain your login details and personal information.

To keep your funds and account safe do not transfer funds at another person’s instruction. Do not share your login details, including username, password and 2FA code or personal information with anyone. Our Customer Support team will only ever ask you to confirm these details after we recall them from our records. Our Customer Support team will never instruct you to transfer funds. Be vigilant when clicking links claiming to be Swyftx and only access Swyftx via the mobile app or at swyftx.com or swyftx.com/au/.

Cyber criminals have created a series of Google Ads promoting themselves as Swyftx.

When searching “Swyftx” on Google, an ad with a fake website will appear as the first search result.

When clicking on the ad, it will direct users to a fake website that looks identical or similar to the Swyftx login page. This is an attempt to steal user login information and gain access to the account and ultimately steal funds from the account.

Always check the URL of the search result and be mindful before clicking through to any links. If you are unsure whether a URL is real or fake, please reach out to our 24/7 Customer Support team to check.

Fake Instagram accounts impersonating our brand & Swyftx employees have been contacting customers.

You may receive a direct message via Instagram requesting funds are sent to a cryptocurrency wallet or inviting you to participate in a trading scam.

Scammers will attempt to steal personal information and/or funds from your Swyftx account.

Do not respond to or act on Instagram direct messages from a Swyftx employee or brand account. We will never direct message customers on social media or encourage customers to send their cryptocurrency to another wallet. We also legally cannot provide any type of trading advice and will never direct you to participate in any form of trading.

Swyftx customers are being targeted with fraudulent emails claiming to be from Swyftx.

These emails look like a legitimate Swyftx email and may include one of the below messages:

• You are eligible to receive a prize in Bitcoin

• Your Withdrawals have been placed on hold

• Mandatory Phone Number/Email verification is required

Scammers will attempt to steal your personal information and/or funds in your Swyftx account.

Check the email address that the email was sent from. Do not click any links or reply to the email. If you think you have received a fraudulent email, please follow these instructions to report it to our security team.

Victims are contacted via instant message on social media or matched with on dating apps and slowly encouraged to move crypto away from legitimate exchanges into fraudulent trading platforms.

After building trust, scammers will send small amounts of money they claim to be “returns” & convince the victim to invest more. When the victim attempts to withdraw funds, they are told they owe a tax or service fee. This is to extort more money from the victim at which point the scammer will disappear with the stolen funds.

Remain cautious of online investment opportunities & report any scams to us (including the URL and receiving cryptocurrency address) to our Customer Support team via live chat.

Scammers will share a Facebook post featuring your profile picture and claim that you are the winner of a Bitcoin (BTC) giveaway/competition. You will be directed to login to a fake Swyftx portal to claim your prize. The phishing site will impersonate our official trading platform and attempt to steal any login information that is entered

Scammers will attempt to steal funds from your Swyftx account.

Always check for the blue verified badge next to the Facebook profile name & check the URL before providing any login details. These are not legitimate Swyftx communications. Do not click on any links or reply to sender.

This SMS alerts recipients that there has been a suspicious login attempt on their Swyftx account, or that withdrawals have been locked. You will then be prompted to call a Customer Service hotline to fix the issue.

If the “Customer Service hotline” is called, someone claiming to be from the Swyftx fraud team will tell you that your account has been compromised. They will direct you to send your cryptocurrency to an external wallet.

Remain vigilant, this SMS is not a legitimate Swyftx communication. Swyftx does not have an inbound customer service line & we will never direct or encourage you to send funds anywhere.